A research paper titled Impact of Psychological Contract Fulfillment on Frontline Employees In-role and Extra-Role Job Performance: Role of Employee Empowerment, co-authored by Dr Junaid Iqbal, Post-Doctoral Fellow, IFMR GSB has recently been published in the Evidence Based HRM: A Global Forum for Empirical Scholarship (Emerald Publishing), ABDC-B-ranked journal.
Brief: In this study, the authors examine the influence of transactional and relational psychological contracts on the in-role and extra-role performance of frontline banking employees, grounded in the principles of social exchange theory. Specifically, they analyse how different forms of perceived employer–employee obligations shape employees’ task-related and discretionary behaviors. Furthermore, they explore the mediating role of employee empowerment in strengthening the link between psychological contracts and performance outcomes. By doing so, the study provides a comprehensive understanding of how psychological contract fulfillment translates into enhanced work performance within the banking sector.
