{"id":38000,"date":"2025-03-24T10:50:44","date_gmt":"2025-03-24T10:50:44","guid":{"rendered":"https:\/\/krea.edu.in\/ifmrgsb\/?p=38000"},"modified":"2025-03-24T11:22:25","modified_gmt":"2025-03-24T11:22:25","slug":"ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m","status":"publish","type":"post","link":"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/","title":{"rendered":"Ivey Case Website publishes a case by Professor Chandrasekaran N and Nagarani M"},"content":{"rendered":"\n<p>A case titled <em>Mayflower Restaurants: Effective Service Delivery and Customer Engagement,<\/em> co-authored by Professor Chandrasekaran N, Professor, Operations and Strategy, Area Chair \u2013 Strategic Management, and Chairperson \u2013 Executive MBA Programme, IFMR GSB, and Nagarani M, Associate Professor, OB &amp; HR, IFMR GSB, has been published on the Ivey Case website.<\/p>\n\n\n\n<p>Access the case <strong><a href=\"https:\/\/www.iveypublishing.ca\/s\/product\/mayflower-restaurants-effective-service-delivery-and-customer-engagement\/01tOF000007VDrNYAW\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/strong><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www-cdn.krea.edu.in\/ifmrgsb\/2024\/09\/Chandrasekaran-N-02.png.webp\" alt=\"\" class=\"wp-image-36302\" srcset=\"https:\/\/www-cdn.krea.edu.in\/ifmrgsb\/2024\/09\/Chandrasekaran-N-02.png.webp 500w, https:\/\/www-cdn.krea.edu.in\/ifmrgsb\/2024\/09\/Chandrasekaran-N-02.png-300x300.webp 300w, https:\/\/www-cdn.krea.edu.in\/ifmrgsb\/2024\/09\/Chandrasekaran-N-02.png-150x150.webp 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www-cdn.krea.edu.in\/ifmrgsb\/2024\/01\/Nagarani-M-.png\" alt=\"\" class=\"wp-image-32427\" srcset=\"https:\/\/www-cdn.krea.edu.in\/ifmrgsb\/2024\/01\/Nagarani-M-.png 500w, https:\/\/www-cdn.krea.edu.in\/ifmrgsb\/2024\/01\/Nagarani-M--300x300.png 300w, https:\/\/www-cdn.krea.edu.in\/ifmrgsb\/2024\/01\/Nagarani-M--150x150.png 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A case titled Mayflower Restaurants: Effective Service Delivery and Customer Engagement, co-authored by Professor Chandrasekaran N, Professor, Operations and Strategy, Area Chair \u2013 Strategic Management, and Chairperson \u2013 Executive MBA Programme, IFMR GSB, and Nagarani M, Associate Professor, OB &amp; HR, IFMR GSB, has been published on the Ivey Case website. Access the case here<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[212],"tags":[],"class_list":["post-38000","post","type-post","status-publish","format-standard","hentry","category-research-spotlight","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ivey Case Website publishes a case by Professor Chandrasekaran N and Nagarani M - Premier &amp; Leading B-School of India |Best MBA in Finance| Data Science<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ivey Case Website publishes a case by Professor Chandrasekaran N and Nagarani M\" \/>\n<meta property=\"og:description\" content=\"A case titled Mayflower Restaurants: Effective Service Delivery and Customer Engagement, co-authored by Professor Chandrasekaran N, Professor, Operations and Strategy, Area Chair \u2013 Strategic Management, and Chairperson \u2013 Executive MBA Programme, IFMR GSB, and Nagarani M, Associate Professor, OB &amp; HR, IFMR GSB, has been published on the Ivey Case website. Access the case here\" \/>\n<meta property=\"og:url\" content=\"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/\" \/>\n<meta property=\"og:site_name\" content=\"Premier &amp; Leading B-School of India |Best MBA in Finance| Data Science\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/KreaUniversity\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-24T10:50:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-24T11:22:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/krea.edu.in\/ifmrgsb\/wp-content\/uploads\/2024\/09\/Chandrasekaran-N-02.png.webp\" \/>\n<meta name=\"author\" content=\"Ram Kumar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@kreauniversity\" \/>\n<meta name=\"twitter:site\" content=\"@kreauniversity\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ram Kumar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/\"},\"author\":{\"name\":\"Ram Kumar\",\"@id\":\"https:\/\/krea.edu.in\/ifmrgsb\/#\/schema\/person\/b3f92dc0ff4e2560a8277afd8e8bd7b2\"},\"headline\":\"Ivey Case Website publishes a case by Professor Chandrasekaran N and Nagarani M\",\"datePublished\":\"2025-03-24T10:50:44+00:00\",\"dateModified\":\"2025-03-24T11:22:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/\"},\"wordCount\":66,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/krea.edu.in\/ifmrgsb\/#organization\"},\"image\":{\"@id\":\"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/krea.edu.in\/ifmrgsb\/wp-content\/uploads\/2024\/09\/Chandrasekaran-N-02.png.webp\",\"articleSection\":[\"Research Spotlight\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/\",\"url\":\"https:\/\/krea.edu.in\/ifmrgsb\/ivey-case-website-publishes-a-case-by-professor-chandrasekaran-n-and-nagarani-m\/\",\"name\":\"Ivey Case Website publishes a case by Professor Chandrasekaran N and Nagarani M - Premier &amp; 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