Dr Sureshchandar G S is a Professor of Operations with over two decades of experience spanning academia, research, consulting, and executive education across multiple industries and geographies. Prior to joining the School, he served as Adjunct Professor at the IFMR Graduate School of Business. Earlier, he served as Director – Learning Offerings at the American Society for Quality (ASQ) South Asia.
He earned his Ph.D. in Industrial Management from the Indian Institute of Technology (IIT) Madras. He is a recipient of the post-doctoral Fellowship from the Alexander von Humboldt (AvH) Foundation, Germany, one of the world’s most renowned research fellowships in the realms of research.
He is an ASQ Fellow, one of the highest honours conferred by the American Society for Quality (ASQ), in recognition of his contributions to quality management through research, education, and professional practice. He is also a recipient of the prestigious Baldrige Foundation Award for Leadership Excellence in Education from The Foundation for the Malcolm Baldrige National Quality Award, USA, recognising his sustained leadership in promoting performance excellence.
Dr Sureshchandar has published extensively in leading international journals and conferences. His research (as First/Sole Author) has attracted several thousand citations reflecting its impact on both academia and industry. He has also served as a Visiting Professor at the Indian Institute of Technology (IIT) Madras, the Indian Institute of Management (IIM) Tiruchirappalli, and the Indian Institute of Technology (IIT) Kharagpur.
He serves on the peer review committee of Quality Press, the publishing division of ASQ, and is an Editorial Review Board Member and reviewer for several international journals. He also serves as an ASQ Master Black Belt Examiner, having been invited by the ASQ Certification Council to evaluate the ASQ Master Black Belt Certification Examination.
He is an ASQ Certified Six Sigma Master Black Belt, Certified Six Sigma Black Belt, Certified Manager of Quality/Organisational Excellence, and Certified Quality Auditor. He has also contributed as an author under the ASQ Influential Voices Program.
Research Interests
- Quality 4.0
- Six Sigma
- Lean
- Design for Six Sigma
- Total Quality Management
- Service Quality
- Customer Satisfaction Management
Publications
Refereed, peer-reviewed, International Journals
- Sureshchandar, G.S., Rajendran, C. and Kamalanabhan, T.J. (2001), “Customer Perceptions of Service Quality – A Critique”, Total Quality Management, 12(1), 111-124.
- Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2001), “A Conceptual Model for TQM in Service Organisations”, Total Quality Management, 12(3), 343-363.
- Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2001), “A Holistic Model for Total Quality Service”, International Journal of Service Industry Management, 12(4), 378-412.
- Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2002), “Determinants of Customer Perceived Service Quality: A Confirmatory Factor Analysis Approach”, Journal of Services Marketing, 16(1), 9-34.
- Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2002), “The Relationship between Service Quality and Customer Satisfaction – A Factor Specific Approach”, Journal of Services Marketing, 16(4), 363-379.
- Sureshchandar, G.S., Rajendran, C., Anantharaman, R.N. and Kamalanabhan, T.J. (2002), “Management’s Perception of TQS in the Banking Sector of a Developing Economy – A Critical Analysis”, International Journal of Bank Marketing, 20(4), 181-196.
- Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2002), “The Relationship between Management’s perception of Total Quality Service (TQS) and Customer Perceptions of Service Quality”, Total Quality Management, 13(1), 69-88.
- Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2003), “Customer Perceptions of Service Quality in the Banking Sector of a Developing Economy – A Critical Analysis”, International Journal of Bank Marketing, 21(5), 233-242.
- Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. (2003), “The Influence of Total Quality Service (TQS) Age on Quality and Operational Performance”, Total Quality Management and Business Excellence, 14(9), 1033-1052.
- Sureshchandar, G.S. and Leisten, R. (2005), “Holistic Scorecard – Strategic Performance Measurement and Management in the Software Industry”, Measuring Business Excellence, 9(2), 12-29.
- Sureshchandar, G.S. and Leisten, R. (2006), “Software Metrics for enhanced business excellence: An investigation of research issues from a macro perspective”, Total Quality Management and Business Excellence, 17(5), 609-622.
- Sureshchandar, G.S. and Leisten, R. (2006), “A Framework for evaluating the Criticality of Software Metrics – An Analytic Hierarchy Process (AHP) approach”, Measuring Business Excellence, 10(4), 22-33.
- Vipul, V., Lal, M., and Sureshchandar, G.S. (2015), “A Framework for Software Defect Prediction Using Neural Networks”, Journal of Software Engineering and Applications, 8, 384-394.
- Vipul, V., Lal, M., and Sureshchandar, G.S. (2016), “Defect Prediction Framework Using Adaptive Neuro-Fuzzy Inference System (ANFIS) for Software Enhancement Projects”, British Journal of Mathematics & Computer Science, 19 (2), 1-12.
- Sureshchandar, G.S., (2020), “How do you convince everyone in an organization that all parts of the organization should be involved in lean?”, Ask a belt column, Lean and Six Sigma Review, February 30-31.
- Sureshchandar, G.S., (2021), “QUALITY 4.0 – A Measurement Model using the Confirmatory Factor Analysis (CFA) approach”, International Journal of Quality and Reliability Management, November, https://doi.org/10.1108/IJQRM-06-2021-0172.
- Sureshchandar, G.S., (2022), “QUALITY 4.0 – Understanding the Criticality of the Dimensions using the Analytical Hierarchy Process (AHP) Technique”, International Journal of Quality and Reliability Management, March, https://doi.org/10.1108/IJQRM-06-2021-0159
Published Book Reviews
- Sureshchandar, G.S., Review of “The Coaching Effect: What Great Leaders Do to Increase Sales, Enhance Performance and Sustain Growth,” Bill Eckstrom and Sarah Wirth, Greanleaf Book Group Press, 2019, 200 pp, Quality Progress, September 2019.
- Sureshchandar, G.S., Review of “Applied Statistics Manual: A Guide to Improving and Sustaining Quality with Minitab,” Matthew A. Barsalou and Joel Smith, ASQ Quality Press, 2018, 444 pp, Quality Progress, March 2020.
- Sureshchandar, G.S., Review of “Lean Six Sigma in the age of Artificial Intelligence,” Michael L. George Sr., Daniel K. Blackwell, Michael L. George, Jr. and Dinesh Rajan, Mc Graw Hill Education, New York, USA, 276 pp, 2019, Quality Progress, November 2020.
- Sureshchandar, G.S., Review of “The Digital Helix – Transforming Your Organization’s DNA to Thrive in the Digital Age,” Michael Gale and Chris Aarons, Greenleaf Book Group Press, Austin, Texas, 242 pp, 2017, Quality Progress, April 2021.
- Sureshchandar, G.S., Review of “Insights to Performance Excellence 2021 – 2022”, Mark L. Blazey and Paul L. Grizzel, ASQ Quality Press, Milwaukee, Wisconsin, 699 pp, 2021, Quality Progress, September 2021.
- Sureshchandar, G.S., Review of “Why Quality is Important and How it Applies to Diverse Business and Social Environments, Volume I,” Paul Hayes, Business Expert Press, LLC, New York, 253 pp, 2021, Quality Progress, March 2022.
- Sureshchandar, G.S., Review of “The ASQ Certified Quality Process Analyst Handbook,” Sandra Furterer, Quality Press, Milwaukee, Wisconsin, 518pp, 2022, Quality Progress, July 2022.
- Sureshchandar, G.S., Review of “The ASQ Certified Six Sigma Green Belt Handbook,” Third Edition, Roderick A. Munro, Govind Ramu, and Daniel J. Zrymiak, eds., Quality Press, Milwaukee, Wisconsin, 634 pp, 2022, Lean & Six Sigma Review, May 2024.
Teaching
- Statistics for Managerial Decision Making
- Statistical Models for Managerial Decision Making
- Lean Six Sigma
- Design for Six Sigma
- Business Statistics
- Statistical Approaches to Problem Solving/Process Improvement
- Design of Experiments
Executive Education
Trained tens of thousands of Quality and Operational Excellence professionals, Six Sigma Black Belts (BBs), Master Black Belts (MBBs), Green Belts (GBs) and Champions from multiple industries and geographies in Lean Six Sigma, Design for Six Sigma (DFSS), Total Quality Management, Applied Business Statistics, Process Capability Analysis, Measurement System Analysis, Statistical Process Control, Design of Experiments, etc. Trainee profiles include very senior positions, among others, such as Senior Vice Presidents, Vice Presidents, Directors, General Managers etc.
Consultancy
Provided consultancy services and project guidance on quality improvement, continuous improvement, Lean, and Six Sigma projects towards improving operational excellence and product design across multiple industries such as Automotive, Pharmaceuticals, Electronics, Electrical, Medical Technology, Mining, Aerospace and Defence, Chemical and Industrial gases, Renewable Energy, HVACR, Software, IT & ITES, Banking, Financial Services, Healthcare, Telecom, Insurance, BPO, Immigration Services, etc.
