Residence Manager (Male)

Organization: Krea University

Job Title: Residence Manager (Male)

Reports to: Chief Administrative Officer, Krea University

Location: Full-time position based out of Krea University Campus in Sri City, Andhra Pradesh

Remuneration: As per institution standard

Working Hours: Night Shift (10:00 PM – 6:00 AM). Please note that while working hours are during night, the candidate will be expected to work flexibly given the nature of the role and emergency situations.

Position Type: Full-Time

Role and Responsibilities:

Residence Management:

• Oversee the daily operations of the residence halls, ensuring that facilities are well-maintained and conducive to student living.
• Address and resolve housing-related issues, including maintenance requests, room assignments, and accommodations.
• Track student movement inside and outside campus through the biometric system.

Student Support and Mentorship:

• Serve as the primary point of contact for students regarding residence-related matters during night hours.
• Act as a mentor and advisor to students, providing guidance on personal, academic, and social issues.
• Facilitate conflict resolution between roommates and other students, ensuring a harmonious living environment.

Emergency Response and Medical Support:

• Handle night-time emergencies, including medical emergencies, coordinating with the University Health Centre and mental health services.
• Accompany students to the hospital during serious medical emergencies and manage the situation until the student is handed over to their parent or guardian.
• Develop and implement emergency response protocols, ensuring safety and security during the night shift.

Parent Liaison:

• Serve as the main point of contact for parents regarding their children’s residence experience and medical concerns.
• Communicate effectively with parents about any issues or concerns related to their child’s well-being.

Administrative Coordination:

• Liaise with Operations, Admissions, Safety, and Security to ensure seamless coordination and support for residence-related matters.
• Collaborate with campus safety and security teams to monitor student movement and ensure adherence to campus policies.
• Maintain and update student residence records, including room assignments and incident reports.

Health Centre Management:

• Oversee daily operations and staff duties in the Health Centre during the night shift.
• Manage the health centre inventory, budget, and billing system.
• Order medical stock and supplies for the Health Centre.
• Oversee purchasing, maintenance, and repair of health centre equipment.
• Monitor and evaluate health centre staff performance.
• Identify gaps in performance, organize, and facilitate training for the staff.
• Manage internal and external communications, including handling student and parent queries about the Health Centre.
• Accompany patients to the hospital during admissions and critical situations.
• Handle night emergency cases and oversee ambulance movement.
• Run point on patient hospitalization, handling the end-to-end facilitation from admission to discharge.
• Coordinate with the hospital, Third Party Administrator (TPA), and other stakeholders.
• Manage patient health insurance claims, liaising between hospitals and parents.
• Update parents on patient conditions and coordinate handing over of patients to their parents or guardians.
• Arrange transportation for patients and parents, if needed, between the hospital and campus.
• Handle admissions procedures at the hospital, coordinating with hospital doctors and campus health professionals.
• Facilitate student reintegration upon discharge, working with the OHC doctor.
• Maintain patient records.
• Perform any other duties assigned by the management from time to time.

Qualifications:

• Bachelor’s degree in Education, Social Work, Psychology, Healthcare Management, or any related field; Master’s degree preferred.
• Minimum 5 years of work experience in student affairs, residence management, or healthcare administration in a higher education setting.
• Strong interpersonal and communication skills, with the ability to interact effectively with students, parents, and staff.
• Excellent problem-solving and conflict resolution skills.
• Ability to handle emergency situations calmly and efficiently.
• Experience in community building, program development, and medical support services.
• Knowledge of student development theory and residence life best practices.
• Proficiency in database management and administrative tasks.

Personal Attributes:

• Compassionate and approachable, with a genuine interest in student welfare and development.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Flexibility and adaptability in a dynamic residential environment.

Application Process:

Interested candidates should submit their resume, a cover letter detailing their relevant experience, and contact information careers@krea.edu.in.

Please fill the application form attached herewith (mandatory) – Click here for the application

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Krea University is an equal-opportunity employer and encourages applications from individuals of all backgrounds.

Note: The roles and responsibilities outlined above are not meant to be an exhaustive list of tasks. The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.