Krea University is pleased to announce the appointment of Dr (Mrs) Pankaj Mittal as the
Ombudsperson for redressal of grievances of students under the University Grants
Commission (Redressal of Grievances of Students) Regulations, 2023.
The role of the Ombudsperson is to promote fairness, transparency and accountability in all
aspects of the University life. The Ombudsperson provides confidential and impartial
guidance to students who seek assistance in resolving complaints or grievances in relation to
their association with the University. The Ombudsperson ensures that all parties are treated
fairly, with respect for their rights and due process.

Dr Pankaj Mittal brings a wealth of experience and expertise to this crucial role, and will ensure that the rights and concerns of students, faculty and staff are safeguarded.Studies, Sussex.

Her research draws on fifteen years of fieldwork across Tamil Nadu, Maharashtra, and Delhi — tracing the lives of street vendors, domestic workers, and piece-rate labourers through the policies, platforms, and data systems that render them invisible. Her 2021 book, What the Numbers Don’t Count, was shortlisted for the Tata Social
Science Award and has been translated into three languages.

She is a member of the National Statistical Commission’s Advisory Group on Informal Economy Measurement and has served as a consultant to the ILO on care work accounting in South Asia.