A case titled Mayflower Restaurants: Effective Service Delivery and Customer Engagement, co-authored by Professor Chandrasekaran N, Professor, Operations and Strategy, Area Chair – Strategic Management, and Chairperson – Executive MBA Programme, IFMR GSB, and Nagarani M, Associate Professor, OB & HR, IFMR GSB, has been published on the Ivey Case website.
Access the case here
